Refund policy

We want you to be satisfied with your purchase from qiyoume.com. To request a return, please contact us at support@qiyoume.com within 30 days of receiving your order and provide your order number, the reason for the return, and relevant product photos.

Returned items must be unused, undamaged, and in their original packaging. For hygiene or safety reasons, personal-care products, intimate goods, consumable products, customized items, and gift cards are generally non-returnable unless otherwise required by law.

If an item arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery. Once verified, we may offer a replacement, exchange, or refund, depending on the circumstances.

Customers are responsible for return shipping costs for returns unrelated to product quality. Please do not return any item without contacting us first. Approved refunds will be issued to the original payment method. Banks or payment providers may require 5–10 business days to process the refund.

Orders generally cannot be cancelled after shipment. Please contact us as soon as possible if you need to modify or cancel an order.